Frequently Asked Questions

1. Which operating systems will Anomalous Medical work on?
2. Where can I get more information on Anomalous Medical?
3. Can I upgrade my version of Anomalous Medical?
4. How many computers can I install the software on?
5. Can I use the software for presentations?
6. Do you have a demo version avaliable?
7. What kind of computer do I need for this software?
8. How do I tell what video card I have?
9. When I open the program I get an error that says "External component has thrown an exception" and the software closes. How do I fix this?
10. How can I be trained to use the software?

1. Which operating systems will Anomalous Medical work on?

Windows XP, Windows Vista (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), Mac OSX Snow Leapord 10.6, Mac OSX Snow Leapord 10.7

2. Where can I get more information on Anomalous Medical?

There are several ways to find more information. You can E-mail by visitying the Contact Us page and submit your questions. You can also browse our products in the  store or read our tutorials in the Learning Center. The best way to learn about the software is to download it for yourself. The initial starter platform is free. You will have to create an account with us in order to download the software.

3. Can I upgrade my version of Anomalous Medical?

Anomalous Medical is a central platform with different pieces of content called plugins that you can purchase and install to add capabilities to the software. You can browse these plugins in our store. When you purchase a plugin you can download it from the My Downloads task in the software. Get more infomation on how to install install plugins by viewing the Installing Plugins tutorial.

4. How many computers can I install the software on?

We view the Anomalous Medical platform as being tied to your username and password. As a result, you can install it on as many computers as you wish and just log in with your account. You can download your plugins and use them as you like. You are only allowed to be logged into your account for a maximum of one user at a time. If you require multiple users, you will have to create an account for each user and purchase separate plugins for those accounts.

5. Can I use the software for presentations?

You can license images from us and render them using the software. You are free to use those images as outlined in the license you choose to buy. More information can be found in the images section of our store. You may also use our software during live lectures if you want, as long as you make it obvious that you are using our product. Do not obscure our logos or claim the work as your own.

6. Do you have a demo version avaliable?

The Anomalous Medical platform is free. This version allows you to do some basic navigation and anatomy layering. It can also consume any free or paid content from our website; however, you will have to pay for the paid content. We reccomend upgrading the platform with our Premium Features to unlock more capabilities of the software. From there you can purchase the plugins you useful to you. If you haven't done it yet, download the platform and try it out now.

7. What kind of computer do I need for this software?

Due to the 3D Simulation nature of the program, the most important piece of hardware for this program is your video card. We only officially support video cards from Nvidia and ATI and the Intel HD 3000 or better. We recommend that your video card be at least one of the DirectX 10 or higher cards from these companies, but the program will work on some older cards. The best way to find out if it will work is to download the platform for free and try it out. The official system requirements are below.

8. How do I tell what video card I have?

Windows XP:
1. Right click on your desktop and click properties.
2. Go to the settings tab.
3. Look under the section that says Display. It should say something like "Plug and Play Monitor on X." The part after the "on" is what video card you have.

Windows Vista:
1. Right click your desktop.
2. Click Personalize.
3. Click Display Settings.
4. There should be a combo box that says something like "Generic PnP Monitor on X" the part after the "on" is your video card.

Windows 7:
1. Right click your desktop.
2. Click Screen Resolution.
3. Click Advanced Settings.
4. Under Adapter Type it will say what video card you have.

9. When I open the program I get an error that says "External component has thrown an exception" and the software closes. How do I fix this?

This can happen for two different reasons. Either your video card drivers are out of date or your video card is not supported by the software. To determine if a driver update will fix your problem follow the steps in the "How do I tell what video card I have?" section.

If the card is an Nvidia card go to the Nvidia driver download page.

If the card is an ATI card go to the ATI driver download page.

If the card is an Intel card go to the Intel driver download page. Please note that Intel video cards are not officially supported and may offer low performance and/or some features may not work correctly.

Follow the instructions on these websites to update your drivers.

For any other video card you may need to upgrade your computer. See our Recommended Hardware section for more information about what we recommend. If you still cannot open the program try following the steps below.

10. How can I be trained to use the software?

The software is intended to be fairly easy to pick up. The best way to learn it is to play around with it a bit. We have also created some tutorials in our Learning Center that can help get you started.