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Frequently Asked Questions


  1. Which operating systems will Anomalous Medical work on?
  2. Where can I get more information on Anomalous Medical?
  3. Can I upgrade my version of Anomalous Medical?
  4. How many computers can I install the software on?
  5. Can I use the software for presentations?
  6. Do you have a demo version avaliable?
  7. What kind of computer do I need for this software?
  8. How do I tell what video card I have?
  9. When I open the program I get an error that says "External component has thrown an exception" and the software closes. How do I fix this?
  10. How can I be trained to use the software?
  11. How do I find the logs for the software?
  12. How do I move animation files to the Cloud?
  13. How do I move Patient Data files to the Cloud?
  14. How do I move my bookmark files to the Cloud?
  15. Can I run Anomalous Medical in PowerPoint or Keynote?
  16. How do I run Anomalous Medical when I'm not connected to the Internet?

1. Which operating systems will Anomalous Medical work on?

Windows Vista (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), Windows 8 (32-bit or 64-bit), Windows 8.1 (32-bit or 64-bit), Mac OSX 10.7, Mac OSX 10.8, Mac OSX 10.9

2. Where can I get more information on Anomalous Medical?

There are several ways to find more information. You can E-mail by visitying the Contact Us page and submit your questions. You can also browse our products in the  store or read our tutorials in the Learning Center. The best way to learn about the software is to download it for yourself. The initial starter platform is free. You will have to create an account with us in order to download the software.

3. Can I upgrade my version of Anomalous Medical?

Anomalous Medical is a central platform with different pieces of content called plugins that you can purchase and install to add capabilities to the software. You can browse these plugins in our store. When you purchase a plugin you can download it from the My Downloads task in the software. Get more infomation on how to install install plugins by viewing the Installing Plugins tutorial.

4. How many computers can I install the software on?

We view the Anomalous Medical platform as being tied to your username and password. As a result, you can install it on as many computers as you wish and just log in with your account. You can download your plugins and use them as you like. You are only allowed to be logged into your account for a maximum of one user at a time. If you require multiple users, you will have to create an account for each user and purchase separate plugins for those accounts.

5. Can I use the software for presentations?

You can license images from us and render them using the software. You are free to use those images as outlined in the license you choose to buy. More information can be found in the images section of our store. You may also use our software during live lectures if you want, as long as you make it obvious that you are using our product. Do not obscure our logos or claim the work as your own.

6. Do you have a demo version avaliable?

The Anomalous Medical platform is free. This version allows you to do some basic navigation and anatomy layering. It can also consume any free or paid content from our website; however, you will have to pay for the paid content. We reccomend upgrading the platform with our Premium Features to unlock more capabilities of the software. From there you can purchase the plugins you useful to you. If you haven't done it yet, download the platform and try it out now.

7. What kind of computer do I need for this software?

Due to the 3D Simulation nature of the program, the most important piece of hardware for this program is your video card. We only officially support video cards from Nvidia and ATI and the Intel HD 3000 or better. We require that your video card be at least one of the DirectX 10 or higher cards from these companies. The best way to find out if it will work is to download the platform for free and try it out. The official system requirements are below, however, most systems purchased since 2010 should run the program perfectly.



System Requirements:

  • Operating System = Windows Vista SP2 / Windows 7 / Windows 8 / Windows 8.1 / Mac OSX 10.7 / Mac OSX 10.8 / Mac OSX 10.9
  • Processor = 2.0GHz Intel Core 2 Duo or equivalent AMD CPU
  • Memory = 2 GB RAM
  • Hard Drive Space = 1GB
  • Input = Keyboard / Mouse or Touchscreen
  • Video Card = 512MB (with Pixel Shader 4.0 support (DirectX 10.0))
  • Sound Support
  • Supported Video Card Chipsets: NVIDIA Geforce 8800 or greater; ATI Radeon HD 2900 or greater; Intel HD 3000 or greater.*
* Please note that NVIDIA GeForce 8100, 8200, 8300, 8400, and 9300; ATI Radeon HD3200, and HD 4350 are below minimum system requirements. Updates to your video and sound card drivers may be required.
Older Intel GMA 540 and S3 video cards are not officially supported.

8. How do I tell what video card I have?

Windows Vista:
1. Right click your desktop.
2. Click Personalize.
3. Click Display Settings.
4. There should be a combo box that says something like "Generic PnP Monitor on X" the part after the "on" is your video card.

Windows 7 / 8 / 8.1:
1. Right click your desktop.
2. Click Screen Resolution.
3. Click Advanced Settings.
4. Under Adapter Type it will say what video card you have.

9. When I open the program I get an error that says "External component has thrown an exception" and the software closes. How do I fix this?

This can happen for two different reasons. Either your video card drivers are out of date or your video card is not supported by the software. To determine if a driver update will fix your problem follow the steps in the "How do I tell what video card I have?" section.

If the card is an Nvidia card go to the Nvidia driver download page.

If the card is an ATI card go to the ATI driver download page.

If the card is an Intel card go to the Intel driver download page. Please note that older Intel video cards below HD 3000 are not officially supported and may offer low performance and/or some features may not work correctly.

Follow the instructions on these websites to update your drivers.

10. How can I be trained to use the software?

The software is intended to be fairly easy to pick up. The best way to learn it is to play around with it a bit. We have also created some tutorials in our Learning Center that can help get you started. We also offer free training webinars.

11. How do I find the logs for the software?

Sometimes our Customer Support will ask you to send log files if you have an issue. This is how to find them.

On Windows

  1. Open your Documents folder.
  2. Open the Anomalous Medical Folder.
  3. In this folder will be a file called log.log (or just log) please attach that to your e-mail.
  4. Open the CrashLogs folder and attach any files inside to your e-mail.
  5. If there are no files in this folder please report this as well.

On Mac OSX

  1. Open your Documents folder.
  2. Open the Anomalous Medical Folder.
  3. In this folder will be a file called log.log (or just log) please attach that to your e-mail.
  4. Open the CrashLogs folder and attach any files inside to your e-mail.
  5. If there are no files in this folder please report this as well.

12. How do I move animation Files to the Cloud?

If you've save animation files on a computer hard drive, follow the steps below to move them from a local folder to a cloud folder.

On Windows

  1. Open File Explorer.
  2. Open the Documents folder.
  3. Open the Anomalous Medical Folder.
  4. Open the Users folder.
  5. Open the folder named for your Anomalous Medical account username.
  6. Open the Editor Projects folder.
  7. Left Mouse Click on the file or folder and drag it from the Editor Projects folder to the cloud folder to move it. The cloud folder (GoogleDrive, SkyDrive, Dropbox) is listed under Favorites in the File Explorer. Note that this action will remove the folder you have selected from the local folder to the cloud folder. If you don't want to remove the folder from your local folder, follow the step below to copy it.
  8. To move a copy of the file from the Editor Projects folder to the cloud select the file and hold the “Ctrl” and “C” key to copy or right click and copy. Then open the cloud folder and hold the “Ctrl” and V key to paste or right click and paste.

On Mac OSX

  1. Open the Documents folder.
  2. Open the Anomalous Medical Folder.
  3. Open the Users folder.
  4. Open the folder named for your Anomalous Medical account username.
  5. Open the Editor Projects folder.
  6. Click on the file or folder and drag it from the Editor Projects folder to the cloud folder to move it. The cloud folder is (GoogleDrive, SkyDrive, Dropbox) listed under Favorites in the Finder. Note that this action will remove the folder you have selected from the local folder to the cloud folder. If you don't want to remove the folder from your local folder, follow the step below to copy it.
  7. To move a copy of the file from the Editor Projects folder to the cloud select the file and hold the “Command” and “C” key to copy or right click and select copy. Then open the cloud folder and hold the “Command” and “V” key to paste or right click and paste.

13. How do I move Patient Data files to the Cloud?

If you've saved patient files on a computer hard drive, follow the steps below to move them from a local folder to a cloud folder. Make sure that you really can share the patient data on the cloud.

On Windows

  1. Open File Explorer.
  2. Open the Documents folder.
  3. Open the Anomalous Medical Folder.
  4. Open the SavedFiles folder.
  5. Left Mouse Click on the file or folder and drag it from the SavedFiles folder to the cloud folder to move it. The cloud folder (GoogleDrive, SkyDrive, Dropbox) is listed under Favorites in the File Explorer. Note that this action will remove the folder you have selected from the local folder to the cloud folder. If you don't want to remove the folder from your local folder, follow the step below to copy it.
  6. To move a copy of the file from the SavedFiles folder to the cloud select the file and hold the “Ctrl” and “C” key to copy or right click and copy. Then open the cloud folder and hold the “Ctrl” and V key to paste or right click and paste.

On Mac OSX

  1. Open the Documents folder.
  2. Open the Anomalous Medical Folder.
  3. Open the SavedFiles folder.
  4. Click on the file or folder and drag it from the SavedFiles folder to the cloud folder to move it. The cloud folder is (GoogleDrive, SkyDrive, Dropbox) listed under Favorites in the Finder. Note that this action will remove the folder you have selected from the local folder to the cloud folder. If you don't want to remove the folder from your local folder, follow the step below to copy it.
  5. To move a copy of the file from the SavedFiles folder to the cloud select the file and hold the “Command” and “C” key to copy or right click and select copy. Then open the cloud folder and hold the “Command” and “V” key to paste or right click and paste.

14. How do I move my bookmark files to the Cloud?

If you've saved bookmarks on a computer hard drive, follow the steps below to move them from a local folder to a cloud folder.

On Windows

  1. Open File Explorer.
  2. Open the Documents folder.
  3. Open the Anomalous Medical Folder.
  4. Open the Users Folder.
  5. Open the folder named for your Anomalous Medical account username.
  6. Left Mouse Click on the Bookmarks folder and drag it to the cloud folder. The cloud folder (GoogleDrive, SkyDrive, Dropbox) is listed under Favorites in the File Explorer. Note that this action will remove the folder you have selected from the local folder to the cloud folder. If you don't want to remove the folder from your local folder, follow the step below to copy it.
  7. To move a copy of the Bookmarks folder to the cloud select the file and hold the “Ctrl” and “C” key to copy or right click and copy. Then open the cloud folder and hold the “Ctrl” and V key to paste or right click and paste.

On Mac OSX

  1. Open File Explorer.
  2. Open the Documents folder.
  3. Open the Anomalous Medical Folder.
  4. Open the Users Folder.
  5. Open the folder named for your Anomalous Medical account username.
  6. Click on the Bookmark file or folder and drag it to the cloud folder to move it. The cloud folder is (GoogleDrive, SkyDrive, Dropbox) listed under Favorites in the Finder. Note that this action will remove the folder you have selected from the local folder to the cloud folder. If you don't want to remove the folder from your local folder, follow the step below to copy it.
  7. To move a copy of the bookmark folder to the cloud, select the file and hold the “Command” and “C” key to copy or right click and select copy. Then open the cloud folder and hold the “Command” and “V” key to paste or right click and paste.

15. Can I run Anomalous Medical in PowerPoint or Keynote?

No, Anomalous Medical cannot run in PowerPoint or Keynote. In fact, Anomalous Medical is a complex digital publishing and simulation platform that must run on its own to work effectively. You can switch between your presentation and Anomalous Medical by pressing Alt + Tab on Windows or Command + Tab on OSX.
If this does not work for you you can purchase image licenses that will allow you to include images in your presentation.

16. How do I run Anomalous Medical when I'm not connected to the Internet?

While connected to the Internet, open Anomalous Medical. Enter your username and password and make sure to check the “Remember Password” box. Click the log in button. The next time you open Anomalous Medical, it will bypass the log in screen whether you are connected to the Internet or not.